Category Archives: How to…

Tips and more to help you when you’re using your computer and seeking to accomplish your computer-related project.

Susan Simon Sez

simon sez“I recently attended a hands-on workshop on the topic of Creating Your Constant Contact Newsletter. The 2 1/2 hr. workshop flew by. The class was small which gave the participants the opportunity to ask lots of questions and receive personal attention. The workshop was very practical and the content was immediately useful. I attended the workshop with specific goals in mind and most of them were realized.

Joyce Kaye is a good teacher who is patient when it comes to helping participants over the bumps in the road. She has a great sense of humor and the work was fun. I left with a deeper sense of the topic than I had when I began the workshop. The information that Joyce shared was just what I was hoping to learn. Joyce created a workshop that was non-threatening with a topic that can be threatening. I hope to attend other workshops with Joyce because I know I will learn a lot and have fun in the process.”

– Susan Simon, MA, MEd
Susan Simon is an exceptional communicator and an inspirational leader.  Her passion is assisting teachers and administrators in creating positive and successful classrooms and schools. She is the author of the book series “Building a Schoolhouse: Laying the Foundation for Success.” To learn more, visit her website


Exporting Contacts for Uploading Into Constant Contact

export contactsHow do you get the contacts in your email program or database into Constant Contact? Depending on where your contacts are, you can use a contact import tool, an API to sync your contacts with Constant Contact, or create a file to export them. For example, you can export contacts from ACT!, Earthlink, Gmail, Microsoft® Outlook, and Thunderbird.

Particularly when you have recently opened a new Constant Contact account, you may want to grab your address book information directly from your email program – this will save you gobs of time :).

Below are two popular email account providers with the steps on how to export the contact information you have in that account for onward uploading into your Constant Contact account.

Google (Gmail)

  1. Go to Contacts.
  2. Click the More button.
  3. Choose Export…
  4. Select from the choices provided which contacts you want to export.
  5. Choose the Outlook CSV format.
  6. Click the Export button.
  7. Save the file.


  1. Go to Contacts.
  2. Place checkmark next to each contact you want to export OR put a checkmark at the top of the list to choose all of them.
  3. Go to Actions, then click Export.
  4. Choose the format Yahoo CSV.
  5. Click Export Now button.
  6. Save the file.

Click here to learn how to import/upload the contacts into Constant Contact…

Click here to see a list of the email programs and databases you can export from to use in Constant Contact.

Hands-On Constant Contact Newsletter Workshop



Constant Contact Newsletter Workshop

Friday, December 5, 2014
2:00 – 4:30 PM

Learn – and actually do!

WHAT: Choose a template, change fonts and colors, add contacts, and upload photos, links, and videos. Learn best practices, tips, and tricks.

WHO: Those who are not currently using Constant Contact but have an interest in sending electronic newsletters to build relationships.

WHERE: Village of Oak, Sedona


For more information and to register, contact Joyce Kaye | 928.301.7292

As this is a hands-on class, you’ll need to have a Constant Contact account.

Click here to sign up for a free 60-day trial Constant Contact account if you’ve never had one before.

– No credit card is required. –

Click here to get a paid account – prices start at $20 a month/500 contacts (email addresses).

– There is a 30 day money-back guarantee. –

How to Approach Your Email Reports with Confidence

[Excerpted from a blog post by Miranda Paquet]

If you’re sending email out through Constant Contact, you have access to helpful email reports that show you how your emails are performing, what’s working for you, and where you can improve.

email reports

Here are the five most important areas you should focus on:

  • Opens: You can view the percentage of contacts that opened your email, as well as a specific list of everyone who opened each message.
  • Click-through rate: Your click-through rate shows you how people are actually engaging with the content in your email. You can view which contacts clicked your links, then target them with follow-up emails.
  • Bounce rate: Emails can bounce for a number of reasons, including invalid email addresses, a full inbox, or out of office statuses. Keeping an eye on your bounces will help you to remove any addresses with ongoing issues and maintain high deliverability rates.
  • Spam: If an individual on your email list reports your email as unwanted or unsolicited, it will be marked as spam. The best way to ensure a low spam rate is to practice permission-based email marketing.
  • Opt-out: An opt-out occurs when one of your contacts no longer wants to receive your emails and unsubscribes from your list. A few opt-outs are normal from time to time, but you should pay attention to this number to make sure your emails are not turning people away often.

Now, think about what these numbers are really telling you… Here are some common questions you might be tackling, and advice for how your reports can help.

1. Is my audience engaged?
Focus on: Opens

2. Are my emails inspiring people to take action?
Look at: Clicks

3. Are my emails reaching the right people?
Pay attention to: Bounces, Spam

4. Am I doing anything to turn people away?
Watch your: Opt-outs

If email reports seem overwhelming at first, start using them a little at a time. Not only are email reports far from intimidating, they’re some of the most valuable marketing tools you have available.

To gain some helpful takeaways, read the full post at

Free Create Your Own Newsletter Workshop

Free Workshop!
Hands-On Constant Contact Newsletter Workshop

– Create Your Own Newsletter –

Thursday, November 13, 2014
9:30 – 11:30 AM

Presented by Joyce S. Kaye, The Computer Spirit
Hosted by OLLI – Osher Lifelong Learning Institute
Yavapai College
4215 Arts Village Drive
Sedona, AZ 86336

Create Your Own Newsletter

You probably know that an email newsletter is a great tool to use to build relationships and promote your business – but how do you physically put it together?!

Joyce will give a brief overview of the Constant Contact Toolkit, focusing on newsletter campaigns. Then, she’ll guide attendees through the first steps of creating an e-newsletter, including choosing a template, changing fonts and colors, adding contacts, and uploading photos, links, and videos.

Come to this FREE workshop and …

  • go through the process of creating an e-newsletter step-by-step, hands-on!
  • learn best practices when using Constant Contact.
  • hear tips & tricks.

As this is a hands-on class, you’ll need to have a Constant Contact account.

Click here to sign up for a free 60-day trial Constant Contact account if you’ve never had one before.

Click here to get a paid account – prices start at $20 a month/500 contacts (email addresses). There is a 30 day money-back guarantee.

-Please sign up for your Constant Contact account BEFORE the workshop-

Questions, concerns, or problems?
Contact Joyce via email or call 928.301.7292.

This workshop is FREE, but space is limited,
so please register to hold your spot!


For more info…

Special thanks to OLLI for hosting us!

Export a List from Constant Contact

There are several reasons why you may wish to export a list from Constant Contact. Exporting your list doesn’t remove it from Constant Contact, but allows you to keep a back-up file on your computer and use spreadsheet programs to better analyze your data.

Here’s how to export a list:

1. Log into your Constant Contact account.

2. Click Contacts.

3. In your left-hand menu, click the list you want to export or search for your contacts.

4. Select all of the email addresses that displayed by clicking the check box in the upper-left corner of your results.

5. Click “Export” in the menu.

Export a List from Constant Contact




6. Choose the fields you want to include in your export.

7. Click Export Contacts.

8. Click “Activity” in the sub-menu near the top of your screen.

9. Click “Download CSV” or “Download Excel” for the export you just did.
Note: It may take a few moments for that link to be available. Click the refresh icon in the gray bar for the most updated information.

10. Depending on your browser, a pop-up message will give you the choice to save or open the file.

11. Click Save and choose the location for the file.

Google Analytics Reports

Google Analytics Reports

Google Analytics is a service offered by Google that generates detailed statistics about a website’s traffic and traffic sources and measures conversions and sales. The basic service is free of charge and a premium version is available for a fee.

Google Analytics can track visitors from all referrers, including search engines and social networks, direct visits and referring sites. It also tracks display advertising, pay-per-click networks, email marketing and digital collateral such as links within PDF documents. It’s really amazing what info gets tracked when you visit a website!

The Audience section of Google Analytics reports is full of information to help you make strategic decisions about your business. To understand your users better, check out these areas in your Google Analytics account:

  • Demographics of your audiences. Go to Audience > Demographics.
  • Mix of new and return users and the level of engagement of your users. Go to Audience > Behavior.
  • Browsers and networks being used to access your site/app. Go to Audience > Technology.
  • Mobile devices being used to access your site/app. Go to Audience > Mobile. 

Custom Menus in WordPress

These days when building a website, I always use custom menus in WordPress to order my pages and to add a category(ies) to my navigation bar. You can do this by going to the main navigation menu APPEARANCE -> MENUS. Note: The availability of this option is dependent on the theme you are using.

Sometimes you may want to add an item to the menu and have it open in a new window/tab (in code it shows as target=”_blank”). Here’s how to do it:

After going to the APPEARANCE -> MENUS screen, click on the link for Screen Options in the top right of your screen.
Custom Menus in WordPress

In the dropdown there, below the usual Show on screen checkboxes, is another line of Show advanced menu properties checkboxes. Click the box for Link Target to add a checkmark.

Custom Menus in WordPress
Now all your Menu Items will have the additional option of opening the link in a new window/tab.

Custom Menus in WordPress

Theology and Technology

I Couldn’t Resist!

Since my life is very much about Spirit and computers, I couldn’t resist sharing this story with you. You may even find it provides a solution that works for you when having a challenging tech day!

Give me relief from my distress; have mercy on me and hear my prayer.”- Psalm 4:1 (NIV)

My friend, who lives in another state, phoned me on the eve of her husband’s surgery. She was calling for prayer…for her computer! My friend works from home, and her computer kept freezing up, even though a technician had spent five hours installing a new drive. “There’s work I have to get done before my husband’s surgery,” she said. “I’m desperate!”

Theology and Technology“You’ve called the right person,” I told her. What I didn’t say is that I’d never prayed with anybody about getting a computer to start working. But my friend needed help, so I told her to lay her hands on her computer and I would lay my hands on mine. I prayed for the computer and that God would supply the words my friend needed to write so her work would get out on time. Then I prayed about my friend’s stress level and asked for God’s help and presence.

My friend thanked me, but I wasn’t exactly optimistic that her computer would start up properly as a result. Five minutes later I received an e-mail from her saying that her computer was up and running. I was amazed. I’m certainly no expert on the theology (or technology) behind the healing of computers, but I do know God loves and cares for my friend. Maybe she needed one recent, memorable answer to prayer to hang on to during the next few weeks when her husband was hospitalized.

Dear God, when daily glitches overwhelm me with stress, I thank You that You hear my prayers. Amen.

– Karen Barber
Daily Guideposts, May 8, 2014

Tips for Safe Online Banking

Here are some tips for conducting safe online banking:

  • safe online bankingMonitor your accounts. Check your accounts regularly to make sure all transactions posted are ones you authorized. Report any fraudulent or suspicious activity to your bank.
  • Avoid clicking through emails. Your bank or financial institution may send you email alerts and updates, but you don’t have to click through the links to access your account. It’s usually much safer to log in to the website manually to ensure you are entering a secure site. And, never respond to emails that ask to verify your identity by providing your username or password.
  • Use a strong password. Use a mix of upper and lower case letters, numbers, and special characters, and avoid using any words or phrases that contain your name, initials, or your birth date. Also, avoid using the same password across multiple sites. Some banks have an extra security step in place, where you have to verify your identity by identifying a pre-selected image or answering a security question.
  • Access your accounts from a secure location. Avoid using unsecured wireless access locations to log in to your online accounts. Locations such as those found at airports, coffee shops, and hotels, are easy to intercept and someone could easily collect the information you’re using to log in.
  • Protect your computer. Make sure you’re running anti-virus protection software and the firewall is turned on to prevent viruses that might be downloaded and installed from a malicious site.
  • Check for encryption. You’ll want to check if you’re really logging in to your bank’s site by looking for a small lock icon somewhere on your browser. The URL should also begin with “https.” Both the icon and the URL indicate you are accessing your account over an encrypted connection.
  • Keep your computer system up-to-date. Make sure you’re downloading appropriate updates and keeping your system up-to-date. Run anti-virus scans regularly and authorize system updates as needed.